Let's explore what it really takes to be customer-centric. How do you earn deep, sustained customer and employee loyalty? CX, EX, CLV, NPS, human-centered design
No selling, no pitches: This is a discussion group. Moderators will be asked to shut down any selling or pitching
Address the topic: Try to link your comments to the topic being discussed. Of course there will be digressions. But it's more fun when we stay roughly on-topic
Brevity is your friend: Clear, concise comments help everyone learn and leave space for others to engage in the dialogue