🏠🤝Club House Club: The Customer Experience Club Hello 👋🏼 I’m Victoria Taylor, If you are looking to create extraordinary customer or guest experiences and you are in the hospitality or luxury industries, you’re in the right place. Your customers and guests crave outstanding experiences. A KEY challenge that luxury and hospitality brands face is delivering meaningful and stand-out customer and guest experiences that connect to the hearts and minds of their customers. My work is proven to improve customer and guest experiences, increase brand engagement, sentiment, purchases and loyalty. I work with you to create stand-out experience that evokes emotional guest and customer responses. Emotionally driven customers are proven to have more positive and loyal relationships with brand. We work together on big extraordinary ideas or everyday uplifts that improve service delivery. I’ve been called an experience whizz, queen and enchantress by my clients. The common thread through feedback is that I bring magic to the projects I work on. I work on a small handful of projects at any one time, and I am retained by clients in a trusted advisor capacity too. I combine unique ideas with experiential creativity, impactful storytelling, shrewd commercial expertise and sector understanding. I know what drives customers and guests to desire, crave and buy from hospitality and luxury brands. Most importantly, I get brands the customers they are looking for through experience led strategies that deliver, every time. This isn’t simply about creating experiences, all work is a combination of specific research and analysis, methodology and contextual understanding, combined with shrewd marketing and storytelling expertise, and commercial viability testing. Everything is underlined and backed by the psychology of buying behaviours. I combine this with my exceptional black book of industry leaders and craftspeople to bring incredible experiences to life (should our work together require that), I know and work with those who are the finest at their craft and deliver on their promise. I work with a range of clients in the hospitality and luxury sectors. From artisan and boutique businesses to global leading brands, for example : Kempinski Hotels & Resorts, Lamborghini, Aston Martin, Warner Bros, BMW, Co-Operative Travel, Audi, P&O Cruises.