👸Fortune 500 Call Center Consultant | 💰 I help Call Centers make more MONEY. |❤️ Lover of all things Workforce Management.

I’m on a mission to normalize women in Tech and leadership roles! 

I help call centers start, grow and scale by implementing technology, optimizing the technology they currently have in place and build better WFM teams.

Are you a call center startup, an established call center with a WFM team that’s not meeting it’s KPIs? 

✨ I’m a call center (WFM) ninja 🥋 let’s connect: 👉🏽👉🏽 bit.ly/lattewithjuanita

✨Creator of “Call Center Chronicles” watch episodes here 👉🏽 👉🏽Solidrockco.net/ccc

📱 Text me: +1 407-698-3834

👩‍💻 Visit us online: 👉🏽👉🏽 solidrockco.net

📍 Location: Anywhere your Call centers are, traveled 🧳 over 65 ✈️ for 2019. (Based in Florida)

Keys 🔑: Call Center, WFM, WFO, Workforce Management, Quality, Five9, Ring Central, 8x8, Verint, Aspect, IEX

Other Interest: Startups, Nonprofits Insurance, Chess ♟

I know you didn’t think you were going to get out of this bio without me telling you that JESUS loves you and I do too! 

Have a blessed day 🙌🏾

Cashapp: $JuanitaColey