Passionate about the future of customer experience! 😀 📚 Author of 5 management books on the future of customer experience. Latest books are The offer you can’t refuse Customers the day after tomorrow When digital becomes human 🎙 Global Keynote speaker: more than 1000 Keynotes in +40 countries 🧑‍💼 Entrepreneur: Co founder of Snackbytes and Nexxworks 👨‍🏫 Part time marketing professor at Vlerick Business School and guest lecturer at London Business School. Board member of Plan International 💴 Creator of the $XCM coin, a crypto coin to support the entire #CXM community. Rally ID: Steven Www.stevenvanbelleghem.com YouTube.com/stevenvanbelleghem