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Stephanie Thum, CCXP

@stephaniethum

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šŸŒŸ Founder, Practical CX. Customer experience advisor, blogger, speaker, content moderator, and community-builder. Ph.D student. āœļøšŸ‘©ā€šŸ’»šŸŽ„šŸ“ššŸŒŸ šŸŒŸ Former EY, Qualtrics, U.S. Fed. šŸŒŸ Just published: Dictionary of U.S. Federal Government Customer Experience Terms, Phrases, and Acronyms: A Guide for Practitioners and Consultants. šŸ“š I work with government agencies, B2B, tech, and professional services brands.ā­ļø Doctoral areas of interest: red tape, customer-focused organizational change, and leadership. Certified Customer Experience Professional. Founding member of CXPA. šŸ’» www.practical-CX.com