Customer Experience and Retention Specialist with 11 years of experience. Working with startups and SMEs to: - Improve customer experience by identifying pain points and bottlenecks - Improve customer satisfaction and loyalty - Improve retention - Drive revenue growth from renewals and win backs Using: - Customer Journey Map - Voice of Customer tools and surveys - Systems and Frameworks - Blue Ocean Strategy - Qualitative and quantitative data analysis - Industry and competitor analysis ✅ If you’re looking to take your customer experience and retention to the next level let’s have a chat