I inspire good managers to become great team leaders, it's a crucial step if you are serious about the customer experience... The research is clear - the key factor in developing employee engagement is their relationship with the immediate supervisor. ...and employee engagement is the key factor in developing memorable customer experiences. 🔺 IN A NUTSHELL 🔻 the quality of your team leaders will determine the degree of customer loyalty your are able to mobilise. WHO IS A TEAM LEADER❓ The default, but limited way to think of it, is that it is a front line supervisor - but that is much to narrow a definition. In my world anyone who has 2 or more people reporting to them is a team leader. ❗️If you want to attract and keep great employees - at any level - make sure you have great team leaders at every level. WHAT CAN YOU EXPECT FROM ME❓ 🔅I know what I am talking about🔅 I have 20+ years of hands on experience from the trenches as a CEO managing Hotels, Restaurants and multi unit service operations. 🔅I have the 10.000+ hours on the clock 🔅 Since 2001 I have coached and developed hundreds of managers in restaurant, hotels, theme parks. laundry companies and the largest facility management companies 📣 Would you like to have a chat? 📣 Let's explore how I could do to help you grow a fabulous team https://calendly.com/mikehohnen/talk-with-mike #Service Profit Chain #Hospitality #Leadershipdevelopment #publicspeaker