Helping small businesses REclaim their Relevance in customer relations and REforming experiences one step at a time ⭐️ Customer Journey Strategist ⭐️ SM Marketing College Professor ⭐️ Founder of TILT for Entrepreneurs “We are currently in the era of relationship marketing where customers are increasingly likely to make a purchase when they have a positive experience with every aspect of your business, from the front line to the back line and everything in between.” That is what we call “the customer journey (map). You can learn to: 💫 Provide answers to short-term roadblocks 💫 Create an emotional connection with customers 💫 Provide long-term solutions that are geared towards customer success Come learn how… More About Me Back in 1997, I reached the lowest point of my life and sank into a profound state of depression, but despite my struggles, I managed to maintain some level of functionality. After finally breaking free from this difficult period, I became this trailblazer who, led by God, strives to bring hope and inspiration to those who may be feeling discouraged. I Now Am: 💹A college Professor at Mt. San Jacinto College instructing Social Media Marketing, Advanced Social Media Marketing and Brand Building & Media Design 🇵🇷A Business owner of The Customer Culture Agency, training employees of Fortune 500 companies, universities and colleges, on customer relations and developing human connection skills, along with emotional well-being and enhancing diversity, equity and inclusion. 📕The Founder of The International LIST Tour (TILT), virtual masterclasses helping EntreLeaders ADAPT and GROW by building their inner self, their team and business to attain measurable goals. 🗣I am looking forward to some thought provoking conversations. Do connect in the back channel or feel free to send me an email: [email protected] Sites: latonyawashington.com Thecustomerculture.com Thelisttour.com