⚽️ passionate about Customer Experience ⚽️ expert in business and digital transformation ⚽️ striving for innovative solutions, which create value for both, the customers and the company ✅ CCXP, ACXS plus 📘 international best selling author of Customer Experience 3 👨‍🏫 lecturer of cx mgmt 🎙 CX-Goalkeeper podcast host available on Spotify, Google and Apple Podcast www.cxgoalkeeper.com/podcast 📹 youtube channel sharing smart discussions on customer experience, transformation, leadership and innovation https://youtube.com/channel/UChT0eGC2Qz1Bw81yDtKUNfA ✏️offering a digital CX Masterclass in Switzerland with Prof. Nils Hafner and Federico Cesconi 🏅Judge at the International Customer Experience Awards 2020 views are my own