I help teams make customer centricity their competitive advantage. Leading product at Passbook by Remitly. Teaching design at MICA, SVC. Former United States Digital Service. 🌏SF>Bangalore>Beijing>DC>Seattle ✍️Subscribe to read monthly musings on customer development, behavioral science, and leadership: crystalyan.substack.com 👋🏽Hire for coaching/consulting: crystalyan.com 🤓Learn: gumroad.com/crystalyan Read my latest issue: crystalyan.substack.com/p/leveling-up-into-leadership