🎯 Complexity whisperer. ⚡️Social entrepreneur/founder’s BFF. 👓 Pro bono champion. 🛠 Professional and personal data nerd. 💼 Passionate about creating workplaces that work. 🗽💪🤞 Founder at ash-strategy.com; former COO at glwd.org and VP programs at TaprootFoundation.org; board member at lemontreefoods.org and suwn.org; past life as a composition instructor, critic, and tech writer. I’ve learned the hard way that there are no closed systems. Talk to me about: + Customer development + Launch strategy + Traveling as a solo parent with two (now not-so-small) kids + How user manuals can change the world + Why reading the London Review of Books and the New York Review of Books is better than reading all the books