Helping large organisations, as well as teams and individuals, get better at delivering value to all.

Co-initiator Global Service Jam and Global GovJam.
Co-author This is Service Design Doing.
Co-author This is Service Design Methods.

Adjunct professor for service/design/thinking at IE Business School.
Co-founder, WorkPlayExperience.
Lead Facilitator, Co-Creation School.

English by birth, European by choice.
Fan of medieval silliness and hitting my friends with sticks.
Germany. 🇩🇪🇪🇺

#servicedesign #designthinking #innovation #change #cocreation #collaboration