Helping large organisations, as well as teams and individuals, get better at delivering value to all. Co-initiator Global Service Jam and Global GovJam. Co-author This is Service Design Doing. Co-author This is Service Design Methods. Adjunct professor for service/design/thinking at IE Business School. Co-founder, WorkPlayExperience. Lead Facilitator, Co-Creation School. English by birth, European by choice. Fan of medieval silliness and hitting my friends with sticks. Germany. 🇩🇪🇪🇺 #servicedesign #designthinking #innovation #change #cocreation #collaboration